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| Our Services... TAB, Inc. provides quality, comprehensive, primary and preventive health care to the communities of South Louisiana. |
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Medical Services:
Patient Information: After Hours Coverage Patients who need to reach us for an emergency after regular office hours can do so by calling the office and giving information to the answering service. The answering service will contact the physician on call. Note: If you think you are experiencing a life threatening episode such as chest pains, severe shortness of breath, numbness, etc., please call 911 or go to the nearest emergency room. You may advise them as to who your TAC Health Care Provider is, and he or she may be contacted. Teche Action Clinic, Edgard Primary Care Center, and Teche Action Clinic at Dulac is not responsible for any charges resulting from your emergency room visit. Appointments Patients are urged to make and keep scheduled appointments to see their health care provider. All patients who have scheduled appointments are encourage to be on time for his or her appointment. If you are twenty minutes late, your appointment is considered cancelled, you will become a work-in appointment and seen between appointments. If you are too early for an appointment, you may not be called until your scheduled appointment time. It is the responsibility of patients to maintain all appointments as assigned to ensure optimum care is provided. If you are unable to keep a scheduled appointment, please contact us within 24 hours of the scheduled time. This enables us to schedule other patients. Your cooperation on this matter is greatly appreciated. We make every effort to accommodate walk-ins based on triage evaluation and provider availability. Fees All patients are responsible for meeting their financial obligation with Teche Action Board, Inc. Each facility accepts Medicare, Medicaid (including LaCHIP and KID MED), private insurance, and private pay. All co-pays and deductibles for Medicare and Private Insurance must be paid at the time of service. In order for Medicaid to pay for your visit, all Medicaid recipients enrolled in the Community Care program sponsored by the state must select a Teche Action Board, Inc. provider. All beneficiaries and participating providers are responsible for abiding by the terms of this program. The receptionist can answer any questions you have regarding this matter. Private Pay patients are eligible for reduced or discounted fees*, however, proper and sufficient proof of income is required at the time of visit. In order to apply for a sliding fee scale discount, you must present at least three recent check stubs. If you receive social security or disability benefits, a copy of your monthly check or a copy of the award letter can be presented as proof of income. We can accept a copy of a current food stamp sheet as proof of income. A current list of what is considered acceptable proof of income may be obtained from the receptionist. *according to the TAB, Inc. sliding fee scale Complaint Process To voice a concern, complaint or grievance, please ask for the complaint officer or designee. The complaint officer or designee will speak to you about the issue, follow-up and report the outcome of the investigative process to all parties involved. You can request a patient complaint form from the front desk receptionist. After completing the form, return it to the complaint officer or designee. You may also verbally express complaints by calling the complaint officer at 1-800-426-9141, ext 137. You can expect a response from the complaint officer or designee within a reasonable time frame. If the problem has not been solved to your satisfaction, you may file a formal written grievance with the clinic’s administration or Teche Action Board, Inc. Formal grievances should be submitted in writing to: Teche Action Board, Inc. Complaint Officer 1115 Weber Street Franklin, LA 70538 Patient Care and Safety: When an individual has any concerns about patient care and safety, he or she is encouraged to contact management. If the concerns cannot be resolved through management, the individual is encouraged to contact the Joint Commission. |
 We are Community Health Professionals, serving the needs of your entire family. |
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